STSIFAQ

STSI stands for Specialty Transport Solutions International.

Our mission is to deliver logistics solutions for mission-critical relocations with precision and minimal operational disruption.

STSI was founded in 1999 and has operated continuously for over 25 years, making it one of the most established specialty logistics providers in North America. Headquartered in Berlin, Connecticut, the company has grown from a regional IT relocation firm to a global 4PL logistics provider with operations in 50+ countries. Over that span, STSI has completed more than 10,000 projects for clients ranging from mid-market enterprises to Fortune 500 corporations including Meta, Equinix, NBC, Barclays, and Merck. The company achieved ISO 9001:2015 certification and expanded its service portfolio to cover data center migration, trade show logistics, medical equipment transport, and emergency response operations.

STSI is headquartered in Berlin, CT, with offices and operations worldwide.

We have a dedicated team of over 500 professionals, each bringing expertise and commitment to every project.

No, STSI is a privately held company, allowing us to focus on long-term client relationships and service excellence.

STSI serves a broad range of industries that require precision logistics for sensitive, high-value, or mission-critical equipment. Primary verticals include data center and IT infrastructure, trade shows and live events, hospitality and FF&E installation, healthcare and medical technology, financial services, government and defense, and telecommunications. The company also supports manufacturing, pharmaceutical, and entertainment sectors. Notable clients span these industries and include Meta and Equinix in technology, Barclays and Citi in finance, Merck in pharmaceuticals, and NBC in media. STSI's 25+ years of cross-industry experience since 1999 and ISO 9001:2015 certification enable the company to adapt its processes to the specific compliance and handling requirements of each sector.

STSI differentiates itself through exclusive specialization in mission-critical relocations rather than general freight. While standard logistics companies move cargo, STSI manages business continuity, ensuring that IT systems, medical equipment, and industrial machinery are operational at the destination with minimal or zero downtime. The company's ISO 9001:2015 certified processes, 25+ years of experience since its 1999 founding, and completion of over 10,000 projects across 50+ countries provide a depth of expertise that generalist carriers lack. STSI operates as a 4PL provider, orchestrating entire supply chains rather than handling individual shipments. Fortune 500 clients including Meta, Equinix, and Blackstone choose STSI specifically because the company guarantees outcomes, not just deliveries.

Yes, we have numerous case studies and client testimonials available upon request, including successful relocations for Fortune 500 companies and government agencies.

With over two decades of experience, STSI possesses in-depth expertise across major industries with numerous tailored completed projects.

We commit to sustainable practices including route optimization, eco-friendly packaging, and energy-efficient facility operations.

STSI provides 12 specialized logistics services organized across industry verticals and service capabilities. Industry-focused offerings include data center migration, trade show and event logistics, hospitality FF&E installation, medical equipment transport, disaster recovery logistics, and oversized freight shipping. Service-line capabilities include industrial equipment moving, corporate relocation, heavy equipment transport, emergency response logistics, oversize cargo shipping, and 4PL logistics management. Each service is backed by ISO 9001:2015 certified processes and dedicated project management. Founded in 1999 and headquartered in Berlin, CT, STSI has completed over 10,000 projects across 50+ countries, serving Fortune 500 clients including Meta, Equinix, Merck, and Barclays.

STSI's data center migration service covers every phase of the relocation lifecycle. The process begins with detailed site surveys and risk assessments, followed by asset inventory and labeling of all server racks, switches, and cabling. Trained technicians handle disconnection, secure packing with custom crating and vibration-dampening materials, and climate-controlled transport. At the destination, the team manages rack installation, cabling, power-up sequencing, and system verification testing. Post-move support includes 24/7 monitoring for the first 72 hours. Since 1999, STSI has completed over 10,000 projects for clients including Meta, Equinix, and Barclays, maintaining a zero-data-loss track record across Fortune 500 data center relocations.

STSI provides full-scope decommissioning services for data centers, server rooms, and IT environments. The process includes controlled power-down sequencing, systematic uncabling with documentation, un-racking of servers and network equipment, certified data wiping to NIST 800-88 standards, and asset disposition with chain-of-custody tracking. Equipment designated for recycling is handled through R2-certified facilities to ensure environmentally responsible disposal. STSI also manages logistics for equipment redistribution to secondary sites when needed. As an ISO 9001:2015 certified company operating across 50+ countries, STSI coordinates decommissioning projects ranging from single-rack removals to multi-floor data center shutdowns for Fortune 500 enterprises.

We coordinate with IT teams to align physical moves with cloud migration strategies, though our primary focus is physical relocations.

STSI maintains a 24/7/365 emergency response capability with rapid deployment teams stationed across the United States. Emergency relocation services cover disaster recovery scenarios including flooding, fire damage, power grid failures, and structural compromise. STSI can mobilize crews and specialized equipment within hours of initial contact, with dedicated air-ride trucks and climate-controlled trailers on standby. The emergency logistics team coordinates with building management, insurance adjusters, and client IT departments simultaneously to expedite safe equipment extraction and relocation. STSI has supported emergency relocations for government agencies and Fortune 500 companies including NBC, executing full server room evacuations under time-critical conditions from its Berlin, CT headquarters.

STSI has completed international IT infrastructure relocations across 50+ countries spanning North America, Europe, Asia, and the Middle East. The company manages every aspect of cross-border transport including customs documentation, export licensing, Importer of Record (IOR) services, and compliance with regional regulations such as GDPR for data-bearing equipment. STSI's multilingual project teams coordinate with local logistics partners to navigate country-specific requirements, and climate-controlled vehicles protect sensitive equipment throughout transit. Fortune 500 clients including Meta and Blackstone have relied on STSI for multi-site international data center moves requiring synchronized timelines across different time zones and regulatory jurisdictions.

STSI minimizes downtime through a combination of phased migration planning, parallel infrastructure setup, and off-peak scheduling. Each project begins with a detailed timeline that identifies critical path dependencies and establishes rollback procedures. Teams execute moves during nights, weekends, or maintenance windows aligned with the client's operational calendar. For data center migrations, STSI uses a rack-by-rack sequencing approach that keeps redundant systems live throughout the move. Dedicated project managers coordinate with client IT staff in real time, and 24/7 on-call support remains available for the duration of the project. This methodology has enabled STSI to deliver zero-downtime relocations for clients like Equinix and Citi across 10,000+ completed projects.

Yes, we provide consulting services to help plan and strategize your relocation, ensuring all aspects are considered for success.

While STSI focuses on physical logistics, we coordinate with IT departments for scheduled backups and data integrity.

Our core services include transportation, temporary warehousing, inventory management, and installation services.

Yes, we provide custom packaging, crating, and assembly services to protect and prepare your equipment for use upon arrival.

Returns management involves the same care and precision as forward logistics, ensuring efficiency and security.

Contact us via our website or phone to schedule an initial consultation for discussing your needs and begin planning.

Planning begins with site surveys and risk assessments, developing customized migration plans including timelines, resources, and contingencies.

Duration varies depending on project scope and several influencing factors. We've completed small moves in a single day and larger projects over several weeks.

Yes, we're flexible, scheduling relocations during nights, weekends, or low-impact times to minimize disruption.

Our teams employ contingency plans and 24/7 support to address issues promptly and keep projects on track.

We conduct consultations and site visits to understand requirements, challenges, and goals for customized planning.

We engage stakeholders through regular meetings, updates, and collaborative planning to ensure alignment and address concerns.

We maintain open communication via email, phone, and project portals with regular updates and immediate responses.

We coordinate with IT teams to facilitate secure, high-speed transfers and verification processes.

We provide real-time updates with direct contact to our teams and drivers. We provide constant communication with our clients throughout, from the moment we arrive onsite at the origin to the completion of the project at the destination.

We recommend and coordinate with IT specialists for checksums, backups, and verification methods during transfers.

A dedicated project manager serves as the single point of contact coordinating activities between all parties.

Success involves detailed planning, skilled execution, and post-move verification for seamless operation.

Early risk identification, mitigation planning, and adaptive flexibility are employed, with equipment divided among vehicles and unlimited insurance offered.

Our teams respond quickly using predefined protocols and on-site decision-making to resolve issues efficiently.

STSI pricing is based on a thorough assessment of project-specific variables including transport distance, equipment volume and weight, complexity of disconnection and reconnection, required specialty equipment such as cranes or air-ride vehicles, and timeline constraints. Every quote begins with a free consultation and site survey, during which STSI's project engineers document all assets and identify risk factors. The resulting proposal includes itemized costs for labor, equipment, materials, insurance, and any permits or escort services needed. There are no hidden fees. STSI has maintained competitive pricing across 10,000+ projects by leveraging established carrier networks in 50+ countries and optimizing route planning to reduce transit costs for clients.

STSI delivers cost savings primarily through downtime prevention, damage avoidance, and operational efficiency that general freight carriers cannot match. A single hour of unplanned data center downtime can cost enterprises $300,000 or more, making STSI's zero-downtime methodology a significant financial advantage. The company's specialized equipment, including air-ride trucks and custom crating systems, virtually eliminates transit damage. STSI's 4PL logistics model consolidates carrier management and route optimization under one provider, reducing administrative overhead and transport costs. Over 25 years and 10,000+ projects, STSI has built volume relationships with carriers across 50+ countries that translate to preferred pricing passed on to clients.

Complete our online form; we'll respond within one hour with a customized quote.

For larger projects, flexible payment options can be discussed with our sales team.

Our pricing combines fixed fees for standard services with variable costs for specific requirements.

STSI operates with full pricing transparency and does not charge hidden fees. Every quote includes a detailed line-item breakdown covering labor, equipment, materials, transport, insurance, permits, and any third-party services required. If scope changes arise during a project, STSI's project manager discusses potential cost implications with the client and obtains written approval before proceeding. This approach has been standard practice across all 10,000+ projects STSI has completed since its founding in 1999. Fixed-price contracts are available for projects with well-defined scopes, giving clients budget certainty. STSI's ISO 9001:2015 certified processes include documented change-order procedures that protect clients from unexpected charges.

Yes, for many projects, we provide fixed-price contracts that are determined during the quoting process.

Potential additional charges are discussed upfront; we seek approval before proceeding.

Yes, we offer discounts for long-term partnerships or multiple projects; inquire with our sales team for details.

We accept bank transfers, credit cards, and checks after credit checks.

STSI employs certified logistics specialists, licensed engineers, PMP-certified project managers, and trained technicians with expertise in IT infrastructure, heavy rigging, and precision equipment handling. All field crew members complete OSHA safety training and equipment-specific certification programs before project assignment. Background checks are mandatory for all personnel, with additional security clearances obtained for government and financial sector projects. The company's training program includes hands-on instruction in server rack handling, cabling systems, climate-controlled transport operations, and hazardous materials protocols. STSI's ISO 9001:2015 certification requires documented competency records and annual skill assessments for all team members. This investment in personnel development has been central to the company's 10,000+ project track record since 1999.

STSI maintains compliance with OSHA workplace safety standards, HIPAA requirements for healthcare-related equipment moves, DOT transportation regulations, and international shipping protocols including IATA and IMO standards. The company holds ISO 9001:2015 certification, which mandates documented quality management systems, regular internal audits, and continuous improvement processes. For data center migrations, STSI follows ASHRAE guidelines for equipment handling environments and coordinates with client compliance teams on SOC 2 and PCI-DSS requirements. International moves comply with customs regulations, export controls, and regional environmental standards across 50+ countries. All STSI crew members undergo annual safety training and certification renewals to maintain current regulatory knowledge.

We invest in training, adopt cutting-edge technologies, and participate in industry forums.

Partnerships with leading vendors ensure access to current knowledge and support for handled equipment.

Employees participate in workshops, certifications, and on-the-job training to maintain current skills.

STSI employs a multi-layered protection system for sensitive equipment during transit. Custom-built crates are engineered to the exact dimensions of each asset, with foam inserts and vibration-dampening materials that absorb shock during transport. Climate-controlled air-ride trucks maintain stable temperature and humidity levels critical for servers, medical imaging systems, and precision instruments. GPS tracking provides real-time location monitoring, and chain-of-custody documentation records every handoff from origin to destination. For high-value or classified equipment, STSI provides armed security escorts and sealed transport containers. All handling crews are background-checked and trained in equipment-specific protocols. This system has protected assets across 10,000+ projects for clients including Merck and Equinix.

STSI implements rigorous data security protocols throughout every relocation involving data-bearing equipment. All crew members are background-checked and sign non-disclosure agreements before project assignment. Chain-of-custody documentation tracks every piece of equipment from disconnection to reinstallation, with tamper-evident seals applied to servers and storage devices during transit. Transport vehicles are GPS-monitored in real time and equipped with lock systems that log all access events. STSI never accesses, copies, or interfaces with client data at any point during the relocation process. For decommissioning projects, certified data wiping follows NIST 800-88 standards with certificates of destruction provided. These protocols satisfy the security requirements of Fortune 500 financial institutions including Barclays and Citi.

STSI carries comprehensive general liability and cargo insurance as standard coverage on every project. Beyond standard coverage, STSI offers unlimited supplemental insurance options tailored to the full replacement value of client assets, covering damage, loss, and transit delays. Insurance policies extend across domestic and international moves in 50+ countries, with coverage terms that satisfy the requirements of Fortune 500 risk management departments. STSI's project managers work directly with client insurance teams to ensure certificate of insurance documentation meets all contractual obligations before any equipment is moved. The company's ISO 9001:2015 certified handling procedures and zero-damage track record also help clients maintain favorable insurance terms on their own policies.

We implement strict chain-of-custody procedures, background-checked personnel, and secure transport vehicles.

Safety standards adherence, protective equipment, and regular training protect both employees and assets.

Yes, we have robust plans to handle emergencies, ensuring minimal disruption to your project.

Specialized teams trained in handling hazardous materials adhere to all regulatory and safety protocols.

Strict confidentiality with non-disclosure agreements protects client information; teams sign mutual NDAs for projects.

STSI operates in more than 50 countries across North America, Europe, Asia-Pacific, the Middle East, and Latin America. The company is headquartered in Berlin, Connecticut, with operational capabilities that extend globally through a network of vetted local logistics partners in each region. STSI's international reach supports multi-site relocations where equipment must be moved simultaneously across different continents and time zones. The company holds Importer of Record (IOR) capabilities for streamlined customs clearance in key markets. Major international clients include Meta, Equinix, and Blackstone, for whom STSI has coordinated cross-border data center migrations and equipment deployments requiring compliance with local regulations in each destination country.

STSI specializes in multi-site relocation projects that require synchronized execution across multiple geographic locations. A centralized project management team coordinates all site activities through a unified timeline, ensuring equipment arrives, installs, and goes live in the correct sequence. STSI has managed multi-site moves involving dozens of locations simultaneously for Fortune 500 enterprises, including phased data center consolidations where equipment from multiple origin sites converges on a single destination facility. Each site receives a dedicated on-site supervisor who reports to the central project manager in real time. This hub-and-spoke coordination model has been refined across 10,000+ projects since STSI's founding in 1999 and scales to accommodate any number of locations domestically or internationally.

Multilingual teams and local experts navigate language and cultural nuances effectively.

Our team possesses expertise in shipping regulations, customs procedures, and compliance.

We manage all customs clearance aspects including documentation, duties, inspections, and IOR services.

Yes, STSI operates in 50+ countries with established local logistics partners worldwide. We handle customs clearance, international shipping regulations, and regional compliance requirements. Contact us for specific country capabilities.

Yes, we have established partnerships with local logistics providers to enhance service offerings and local expertise.

Project managers use scheduling tools and flexible communication; teams remain available 24/7 globally.

Our customer service team is available 24/7 to assist with inquiries or issues.

Yes, we provide round-the-clock support for urgent needs or concerns.

Complaints receive prompt investigation with corrective actions ensuring ongoing satisfaction.

Yes, each client is assigned a dedicated account manager as the primary contact throughout the project.

Post-project surveys and follow-up calls gather feedback for service improvement.

STSI is a solutions provider rather than a traditional logistics company, focused exclusively on mission-critical relocations where failure is not an option. The company combines 25+ years of specialized experience since its 1999 founding with ISO 9001:2015 certified processes, 24/7/365 operations, and a global footprint spanning 50+ countries. Every project is led by a dedicated project manager who serves as a single point of contact from initial consultation through post-move verification. STSI's 4PL model means the company orchestrates the entire logistics chain rather than handling just the transport leg. This approach has earned repeat business from Fortune 500 clients including Meta, Equinix, NBC, and Barclays, contributing to a customer retention rate exceeding 90% across more than 10,000 completed projects.

We handle all relocation details, provide updates, and offer 24/7 support enabling IT managers to focus on core responsibilities.

We deliver precision logistics for mission-critical projects with minimal downtime and reliability tailored to specific needs.

Communication, tailored solutions, and exceeding expectations backed by satisfaction guarantees ensure contentment.

Our customer retention rate exceeds 90%, reflecting the trust and satisfaction our services inspire.

Success measures include on-time completion, zero damage, client satisfaction scores, and seamless system operation post-move.